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Introduction
We know all the legalese of terms and conditions, and privacy policies are a mire, but they are required to ensure both ourselves and the website user are protected. Some of the following is not relevant to our small venture, such as profiling, but we have left it in to future proof any endeavours we may pursue. We will not knowingly allow any information pertaining to any user be taken and used for any purpose other than those required to allow the website and Ducks Paddle to function properly. To this end your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. That starts with helping you understand our privacy practices. This statement describes the personal information we collect, how it is used and shared, your choices regarding this information and applies to any users of our services. Any reference in this statement to information or personal information is to “personal data” as defined under the General Data Protection Regulation. Version 1.10 last modified 20/07/2022 Who are we? We are Sharon Elizabeth Mead & Andrew Middleton. We live in/run the duckspaddle website, Ducks Paddle holiday let cottage and glamping site under the certificate of Wanderlust, campsite and other events that may occur. All references to “we” “our” “us” or “company” within this statement within this statement are deemed to refer to Sharon Elizabeth Mead & Andrew Middleton. Data controllers For your reference, data controllers: Sharon Elizabeth Mead & Andrew Middleton. If you have any questions about this Privacy Statement or Personal Information that we hold about you, including any requests to exercise your rights, please contact us using the details set out below: Ducks Paddle. Meshaw, South Molton, Devon. EX36 4NN E-mail [email protected] Phone 01769 550915 The personal information we collect We collect the following categories of information: 1. Personal information you provide For example, this information may be collected when you:
We may ask for information such as the names and ages of guests in your party, some of whom may be under 18. If you provide us with information for anybody under the age of 18, you will be asked to confirm that you are their parent or guardian and you agree to us handling their personal details. 2. Information created when you use our services The following types of information are created when using our services: Site management information For your online experience to function, we set whether you are logged in or out and record anonymous information to maintain your identify across multiple servers. Server logs are collected to monitor technical errors, aid diagnosis and other system activity which may include your device & IP Address. Session information So that we can continually improve our service to you we record session information. This data includes booking information, any searches performed and saved, cottages shortlisted along with dates and times for each. It may also include non-personally identifiable information such as your IP address and customer ID, along with your device information such as operating system with browser or app version as applicable. Analytics information We use analytics tools to understand how users find, move around and interact with our websites and apps to continuously improve and optimise our service. 3. Information from other sources We may collect information relating to you or products or services you purchase from us from other sources which may include:
Cookies and third-party technologies We may also gather information from cookies, web beacons or similar technologies from the internet. 'Cookies' are small text files stored on your computer by your browser or device by websites, apps, online media and advertisements. Like most websites this one uses cookies. Information on cookies used can be found on the consent pop-up How we use your information Our main purpose in collecting your personal information is to provide you with the services you requested and those which we believe will improve your experience with us. We may use your information in the following ways: Providing services and features
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To fulfil a contract
When you use our services, for example booking a holiday through us, we will need you to supply us with specific information required to fulfil a contract or related contracts, such as the contract created between the property owner and guest. If you refuse to supply part or all of this information, we may not be able to fulfil these contracts. Research and development We may use the information we collect for testing, research, analysis and product development. This allows us to gain better market insights, improve and enhance the safety and security of our services and to develop new features and products. It also enables us to track the performance of our website and the content within it. Communications between users of our services We use the information we collect to enable users of our services, including guests, and parties to identify one another and communicate. For example, a guest may contact us prior to their holiday to arrange a late arrival or we may contact the guest after the holiday if belongings have been left in the property. Profiling We may analyse your information to create a profile about you in order to serve you with relevant content. We may use additional information about you from other sources to help us to do this more accurately and efficiently. We do not profile in any way that will put you at a disadvantage. We do not profile in any way using sensitive information (such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation) Marketing communications & advertising We may communicate with you about our products, services, promotions and news or, where applicable, relevant third parties’ services. If you wish to no longer receive notifications from us please e-mail [email protected] to request cessation. Verifying information We may use or share your information with third parties to verify its accuracy. Legal proceedings and requirements We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law. Information sharing and disclosure We always treat your data with sensitivity and keep it secure. At times we share your information with others where it is either necessary to perform our services to you, where we are required by law to disclose information or where you have given your consent to share information. Other parties that we may share your data with include: When you submit content through public forums such as Sharon's blog, social media and independent partners for holiday reviews, any personal information provided in such forums is done so at your own risk as voluntarily provided by you. We will not share your information with any other organisation for their own direct marketing purposes, without your specific consent. Any images or verbal discussions/reviews you impart to us personally shall only be used on this website, or as our own advertising of Ducks Paddle and only with your express permission, it will not be shared with any third party (such as Original Cottages) for their advertising of Ducks Paddle, and it shall be removed from publications immediately should you so wish. With relevant authorities For legal reasons or in the event of a dispute we may share your information when required or allowed to do so by law. For example, if you use another person's credit card, we may be required by law to share information with that credit card holder, including holiday information. With your consent We may share your information other than as described in this statement only if we notify you and you provide your specific consent for this purpose. Safety and security We know how much data security matters to all our customers and we treat your data with the utmost care. We adopt best practices and operate secure data networks protected by industry standard firewall and password protection to safeguard personal identifiable information. Sensitive data such as payment card information is secured by SSL encryption. Any session requests to our servers are monitored to detect and prevent any suspect activity, fraudulent behaviour or site attacks. How long we keep your data for We will only keep personal data for an appropriate period of time for the purpose(s) for which we are using it. This period will vary and be dependent on our contractual and legal requirements. Your rights You have the right to ask us to provide you with the personal information we may hold for you and what we are using this information for. This is known as a “Subject Access Request”. You also have the right to request that we delete your personal information. Upon receipt of such requests we will endeavour to respond to you as soon as possible, but at least within one month. If you believe the personal information we hold for your is incorrect, please let us know and we will rectify this as soon as possible. If you would like to exercise these rights, please contact us Ducks Paddle. Meshaw, South Molton, Devon. EX36 4NN E-mail [email protected] Phone 01769 550915 If you are not happy with the manner in which we have used your personal information you have the right to complain to a statutory authority, in the UK this would be the Information Commissioner’s Office. External links On the websites you will find links to external websites we think are relevant and may enhance your stay at Ducks Paddle. We believe none are malicious but once you have left our website, our responsibility to you ends. Please check the privacy policies on other websites. Updates to this statement We monitor and review our privacy statement regularly. If we make significant changes we will endeavour to notify you through the website or through other means, such as email. |
